In good MAVI tradition, our latest off-the-shelf retail customer service training Key Skillz: Retail Store™ has won 6 awards shortly after their launch. 42 international industry awards to date make us proud and determined to excel!
Key Skillz: Retail Store is a hands-on skill development program designed to address some of the most prevalent reasons (Kenexa survey, 2011) for the voluntary employee turnover problem by addressing the root causes for:
- Lack of Opportunities for Professional Development (30%)
- Boredom/Lack of Challenge (27%)
- Job Stress and Unfair Treatment (20%)
Conventional training methods and short orientation programs are often not enough to help new employees become fully effective in their more complex duties. Novice employees are therefore assigned the easier and more mundane tasks because of their low-levels of knowledge and skill. This creates boredom, deprives them of much-needed hands-on skill development, recognition and positive feedback for their contributions, as well as affecting their relations with their colleagues and managers.
Key Skillz: Retail Store is a unique mobile game app serving the majority of the retail employee demographic (18-30 year olds) who use smart phones, apps and social media extensively. Learn more.